Help with Clareya

Understanding your analysis

Clareya is not a doctor. Talk with a qualified clinician before changing medicines, supplements or treatment based on the app.

Analyze connects your saved information to explain patterns, possible concerns and questions to discuss with your clinician. A possible condition is not a confirmed diagnosis. Medication options are suggestions to discuss, not instructions to change your treatment. The app does not choose a prescription dose or apply a prescription change. You can still edit your records to reflect what you actually take.

Accounts and sign-in

Clareya is for adults 18 or older who live in the United States. Each account has one personal profile for its owner. Use Account settings to sign in, verify your email or reset your password. If an eligibility answer was a mistake, contact support; do not create another account to bypass it.

If you have older profiles, choose the one that belongs to you. Other saved profiles remain available for review, export or deletion; they are not used for new health processing.

Changing your email requires signing in again and verifying the new address. Your saved history stays with your account. Never send a password, recovery code or payment-card number to support.

Uploading lab results

Readable results can be imported automatically. If a result cannot be read, the app explains what needs your review. Only that result waits; the rest can be used. Importing is not medical verification. You can check and correct the original value, units, collection date and reference range.

New original uploads and their page previews expire after 90 days. Earlier uploads keep their original expiry. Extracted records stay until you delete them. Keep your own original copy if you need it longer. A treatment target and a laboratory reference range are different.

Price and cancellation

The subscription is $8 USD per month plus applicable tax. It includes two full Analyze runs per paid billing period. 20 completed, saved Today AI insights per account in any rolling 30 days. Trend explanations, regimen-change summaries, Ask my history, appointment briefs, questions and option comparisons share this allowance. One saved weekly AI report per profile and reporting week after at least three answered check-in days. Weekly reports are separate from the 20-insight allowance. Only completed, saved insights count. Failed requests do not count. Requests still processing temporarily reserve space and are shown separately.

Today AI does not use Analyze runs; unused Analyze runs do not roll over. Automatic AI updates of a saved report do not use Analyze runs either; they run at most once a day for each profile, up to a monthly limit. Review the exact total and dates before purchasing. Check-ins, charts, regimen tracking, reminders, weekly numbers, history, standard exports and existing free tools remain free. Cancel renewal in Account & billing; paid benefits last through the paid period. A failed renewal adds no runs or premium access. Your records and previously generated reports remain available. Runs appear after payment is confirmed.

How Analyze runs are counted

One run is set aside when Analyze accepts your request. It is used only when a usable report is saved. An analysis accepted before a paid period ends may finish afterward.

A confirmed failure returns the run. If it is confirmed after the original run expires, a replacement lasts 30 days without requiring a subscription. Wait until the result is confirmed before trying again. Contact support for duplicate charges or a refund request. Clareya reviews other refund requests individually, and legally required remedies still apply.

Everyday and Advanced

Both modes use the same conclusions and records. Everyday uses short explanations; Advanced adds context. Changing mode does not run Analyze or use a run.

Your original Analyze report stays as it was saved. After relevant changes to your records, automatic AI updates can refresh affected findings, scores and fertility advice while you have paid access and the required permissions are in place, at most once a day for each profile and up to a monthly limit. Those updates are saved separately. Larger changes may need a fresh Analyze; the app shows which assessments may be outdated.

Understanding scores

Factor scores summarize the favorable factors and concerns in your saved information. They are app estimates, not measurements of your health, fertility or chance of pregnancy. Open a factor to see its explanation and available sources.

Substance risk ratings summarize concern for the described use. A higher rating means more concern, not a personal chance of harm. Drug-level graphs show relative levels from a model, not measured levels in your blood.

Cycle tracking

You can record periods, symptoms and measurements before Analyze. After Analyze, an estimated ovulation date may appear when there is enough cycle information. Recorded events and estimates are shown separately.

Cycle estimates are for understanding your cycle, not planning or preventing pregnancy. The app does not show fertile windows or best days to conceive.

When something does not finish

Return to the analysis or report to check its status. Keep the displayed reference. Wait for a confirmed result before submitting the same request again.

You can create a support ticket directly, even when AI is unavailable. Include what you tried, the approximate time and any displayed reference or error. Do not attach your whole health history for routine account or billing help.

Privacy requests and human help

Open Support and choose Privacy or deletion to send a tracked ticket. You can request access, correction, deletion, consent withdrawal or review of a denied privacy request. The ticket form does not automatically attach your labs or regimen.

If you cannot sign in, email support@clareya.app. Include only what is needed to identify the request; verification may be needed before account information is released. We aim to reply within two business days. This is a target, not a guarantee or a 24/7 service.